SOLUTIONS
Revenue leakage looks different from every seat.
Billing sees write-offs. Finance sees a gap between what was hauled and what was collected. Operations sees a dispute two weeks after the truck left. The same missing evidence causes all three.
BY ROLE
Four teams, one record.
BY FREIGHT MODE
The charges that go uncollected depend on how the freight moves.
Each mode has its own charges, evidence and write-offs.
WHERE IT LEAKS
A charge is lost when the proof and the term never meet.
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CHARGE TYPE
Detention
WHERE THE EVIDENCE LIVES
Gate scans in the TMS event log, arrival and departure times on the signed proof of delivery.
WHY IT IS MISSED
Free time and hourly rate sit in a master agreement nobody opens during the billing cycle.
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CHARGE TYPE
Liftgate and inside delivery
WHERE THE EVIDENCE LIVES
Driver note, receiver signature, and the authorization line in the rate confirmation.
WHY IT IS MISSED
The service is performed at the door and never re-enters the billing record.
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CHARGE TYPE
Fuel surcharge variance
WHERE THE EVIDENCE LIVES
Published index for the week of pickup, matched against the applied percentage.
WHY IT IS MISSED
The index is verified by sampling, so small per-load variances survive.
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CHARGE TYPE
Per diem and chassis
WHERE THE EVIDENCE LIVES
Equipment interchange receipts and terminal gate records held by the ramp.
WHY IT IS MISSED
The charge accrues in a system that never talks to the one that rates the move.
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CHARGE TYPE
Reconsignment and extra stops
WHERE THE EVIDENCE LIVES
Dispatch messages and email approvals sent after the load was tendered.
WHY IT IS MISSED
The approval exists in an inbox rather than in the shipment record.
Guides on detention, accessorials, freight audit and revenue leakage.
Explore resources
Start with the charge type you write off most.
We scope a first pass against one customer, one lane group, or one accessorial, and show what the evidence supports.